If you have a question that is not reflected in this page please drop me a line. Content is currently being added and will be updated as soon as possible. Thank you for your patiencesmiley


Frequently Asked Questions

We do ship internationally and our preferred shipping partner is NZ Post.  Please drop us a line and get an accurate shipping quote unless you live in Australia or New Zealand where our shipping costs are fixed.


Did you allow your first burn to liquify completely to the outer edge? You candle has a memory,  if you do not allow the first initial burn process to complete,  your candle will form a ridge and only ever burn out to the point of extiquishing previously.  Ideally a candle needs to burn for 1 hr per inch in diameter of your glassware. Example:  4" inch glassware will require approximately 4 hrs burn time to reach the outer edge. ( Ambiant room temperature will provide slight fluctuation in times )