Privacy Policy

Curl Up Candles Ltd is a New Zealand owned and operated business supplying quality perfumed candle products and tutorial services locally and internationally.

Curlupcandles.com is committed to the complete privacy and security of your shopping experience. The information we collect is strictly used to improve the quality of your shopping experience and we never rent, trade, or sell your private information to others. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis

What we collect
Curlupcandles.com is committed to the complete privacy and security of your shopping experience. Each time a user visits Curl Up Candles, certain information is collected. That information below is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The information below details the types of information we collect, how it is gathered and what is done with it.

Cookies
Like many other websites, Curlupcandles.com uses a standard technology called cookies. Cookies are small pieces of information that are stored on your hard drive and not on our site. Cookies allow you to use the shopping cart on our site. Cookies also help make your Internet experience quicker and more convenient.They help us understand how customers use our service, which allows us to improve and tailor the service. Without cookies one cannot order from Curlupcandles.com.

Registration and order information
Curl Up Candles uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e. name, email address, telephone number, mailing address, etc.) is used only to send you your order and to fulfill marketing programs.

We offer the use of a secure server.  All supplied and sensitive credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

On completion of any transaction, your private information (credit cards, social security numbers, finacials etc.) will not be stored on our servers.

How we use and share the information we collect
Curl Up Candles is proud to inform you that we do not sell or share your personal information or email. Your information is only used to complete your order and for marketing purposes, if you have opted for this feature. Should you choose the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not chosen this option, you will not receive promotional emails. If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped. Your contact information may also be used should we ever need to contact you regarding your order.

Communications from Curlupcandles
Curl Up Candles offers many modes of communication to our customers. Curl Up Candles also reserves the right to communicate with our registered users regarding their order should the need arise.

Communication regarding transaction and account maintenance
Curl Up Candles communications include order confirmations, order updates, problems with orders, delivery issues (as needed), and management of accounts (should issues arise).

HTML emails and marketing
Curl Up Candles offers our users an email option that allows us to communicate with you regarding sales, incentives, new products, and other offers. If you receive these emails, you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature in your account management area.

Protecting your information
Curlupcandles.com is committed to the complete privacy and security of your personal information. Our e-commerce platform DPS Payment Express are a Global Gateway provider that is fully certified as Visa AIS and Mastercard SDP (PCI DSS) Compliant, ensuring end-to-end security for our customers.

Curlupcandles.com uses a separate payment gateway provided by DPS Payment Express which utilizes a number of encryption and security devices to make your shopping experience a safe and enjoyable one.

DPS use Secure Socket Layer (SSL) technology to encrypt your information before it is sent over the internet. All your personally identifiable data is private and is never shared with or bought by any outside organisation.  We advise all of our users to protect their credit card number by never sending that number (or your curlupcandles.com password) via email.

We guarantee every transaction you make at Curl Up Candles will be a safe and enjoyable experience.

Safe shopping guarantee
Federal law ensures that a credit card user will not be liable for charges in excess of $50.00 that result from the unauthorized use of that card. Debit cards have similar protections. Curl Up Candles requires users to comply with credit card rules and regulations. Please take the time to review your cardholder policy for more details on this subject.
Should you be charged a fee by your credit card company for the illegal use of your card with your purchase from Curl Up Candles, we will reimburse you up to $50 for that penalty.

Alternate shopping options
Curl Up Candles stands behind its commitment to secure online shopping. However, if you are still uncomfortable shopping online, we invite you to call our friendly customer care center. Our representatives will be happy to take your order over the phone.

Changes to this policy
Curl Up Candles reserves the right to amend or append this policy at any time by posting these changes on this page.  Any changes will only affect information collected after this post date unless otherwise stated.

Contacting Us
If you would like to learn more about our privacy policy you may contact us using the information below.

Curl Up Candles Limited
PO Box 74 260
Greenlane 1546
Auckland
info@curlupcandles.com
0800 99 1000