Terms of Use


NB: All prices quoted in this website are in New Zealand dollars and are inclusive of GST.

By accessing, browsing and/or using this web site, curlupcandles.com, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Pre-order, Return and Exchange Policies, and you agree to comply with our terms, policies and all applicable laws and regulations.
 

Use Content

You will have no rights to use any content or any material, images, text or images found on curlupcandles.com. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents or the Site.
 

Product Descriptions

Curl Up Candles Ltd  and curlupcandles.com attempt to be as accurate as possible. However, curlupcandles.com and Curl Up Candles Ltd do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by curlupcandles.com itself is not as described, your sole remedy is to return it in unused condition. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
 

Minors and Family Members

Curlupcandles.com does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians. If a minor makes a purchase with their parent’s credit card without authorization, curlupcandles.com is not responsible for any refunds or returns. If a family member makes a purchase without the credit card holder's authorization, curlupcandles.com is not responsible for any refunds or returns. The cardholder will have to dispute the charge with the family member who placed the order.
 

Copyright and Intellectual Property

All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by curlupcandles.com, or, as otherwise noted, are the intellectual property of curlupcandles.com and Curl Up Candles vendors and or suppliers. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by curlupcandles.com and Curl Up Candles Ltd mark and other marks appearing at this Site are the trademarks of curlupcandles.com and Curl Up Candles Ltd its vendors and or suppliers.
 

Disclaimer

Curlupcandles.com provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. curlupcandles.com may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that curlupcandles.com shall not be liable for any damages or any kind related to your use of this site.
 

Changes in Terms of Service

curlupcandles.com reserves the right to amend and revise the Terms of Service policies. Once these updated policies are posted to the curlupcandles.com site, these revised terms will be in effect. We encourage you to check back periodically, if you are concerned about changes to our policies.
 

International Customers

Duties Taxes and Tariffs:
Please note that international customers are responsible for paying all relevant duties and taxes.

Returns:
Refunds on international orders do not include duties, taxes, tariffs or shipping charges. Unfortunately, we cannot offer free returns on international orders.

Exchanges:

We cannot offer merchandise exchanges on orders shipped internationally. If you need to exchange an item, please return the item and place a new order for your desired product. Please be sure to have your items tracked by the postal service of your choice.

New Zealand customers: Exchanges
 

If you are not fully satisfied with your product, kindly return the product within 30 days for a refund to: Curl Up Candles Ltd PO Box 74-260 Greenlane 1546, Auckland.  We will replace the product within 7 days. If the goods were faulty or damaged we will refund your postage and packaging cost, too.

It would be very helpful if you include your order number when returning a product.  I recommend you use registered post when returning an item to track your item!

You will also receive an email notification with your tracking information (where applicable) when your order has been dispatched.
 

New Zealand customers: Breakages

 

If you have received your goods and they are damaged, you can return it for a full replacement within 30 days. They must arrive to us in un-used form, with the packaging. Please understand it will take us a few days to contact you and that we cannot refund postage and packaging.
 

Cancellation

After you have clicked “Place Order,” your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact us directly.

Please Note: Most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled. Additional shipping fees may be applicable if you require shipping information to be changed once an order has shipped.

Orders may be declined or canceled due to limited or out of stock quantities. You will be notified promptly if your order cannot be fulfilled.

Your receipt of an order confirmation does not constitute our acceptance of an order. We reserve the right to review your order and after that time it may be accepted or declined.

In the event that a product is listed at an incorrect price due to technical issues, we reserve the right to refuse or cancel orders placed for that product listed, regardless of whether you have received confirmation of receipt of that order.
 

Internet Fraud

To protect our customers from Internet fraud, curlupcandles.com reserves the right to refuse to ship orders submitted with untraceable or free email addresses or invalid phone numbers.
 

Contacting Us

Curlupcandles.com encourages you to contact us if you have any questions or concerns that were not addressed in this Terms of Service agreement. Also, we would love to hear from you with any questions, comments, or suggestions that you may have. curlupcandles.com reserves the right to use any such communications in any manner, including reproducing, disclosing, and publishing them without compensation to you. Your direct correspondence with curlupcandles.com signifies your approval to use your communications in any manner previously referenced. We read every e-mail and do our best to respond within 48 hours. Please email us at info@curlupcandles.com with any questions or comments that you may have.

Curl Up Candles Ltd
104F Kidd Road
Karaka RD1
Papakura 2580
Auckland NZ
Ph: 0800 99 1000